When will I receive the voucher?
The Sri Lanka Railways ticket is issued manually by our partner. Once your ticket is confirmed you will receive the PDF ticket confirmation by email.
Usually, tickets are confirmed between 30 and 10 days before the departure date.
The 12GO PDF voucher has to be used to collect the actual train tickets at our partner’s office in Sri Lanka.
The office is located at the Welikada Plaza building which is right at Rajagiriya bordering Sri Jayawardhanapura Parliament road, flyover, and the old Rajagiriya road. The Stef Lanka is No. 17 office, on the ground floor (inner office near the stairway).
Please note that it's not possible to pick up the ticket on Sunday and on Public Holidays in Sri Lanka.
Ticket delivery to your hotel is also possible, the additional cost is USD 10. The delivery option can be selected during the checkout process when you make the booking or added later by contacting our support team. Please enter your hotel name, address, phone number, and check-in date into the “Additional Notes” box.