Support
Cambodian Bus Tickets

Bus Terminals in Cambodia

Currently, all of our partners in Cambodia depart from their offices and not the main bus stations. Please check your ticket for the proper location and contact your transportation provider directly if you need to arrange a pick-up. In general most of our partners do not offer a pick up at your hotel but their offices are well known and located in the city center. It should cost no more than $3-5 to get there by tuk-tuk.

Tags: Bus, Cambodia

Office hours: 10:00-19:00 ICT (every day); now offline (Tue 08:24)

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I want to cancel my trip. I have not recieved a voucher (or lost it). I haven't recieved my refund. I paid more than it was shown on the web site. I can't log in. I want to change my travel date. The information on the voucher/ticket is incorrect. I want to leave a review for an operator. I want to leave a review about 12Go. My question is not listed here (other).

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Please remember that some bookings are confirmed manually. It may take some time to confirm the booking with the operator. Please do not open a support case if you have just booked a train trip (Thailand, Vietnam, Myanmar) or a taxi. Such bookings and a number of others are confirmed manually and that takes a while.

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Dear customer, your booking is waiting for confirmation or is not paid, so we cant resend your voucher.
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We can't resend you voucher because booking was cancelled. If you are sure that this booking was purchased please create a support request.

We can't resend you the voucher, because your booking has not been confirmed yet. This booking needs more time to be confirmed. Please wait for the confirmation email.

I have made a booking from

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The bus has arrived later than the scheduled time of arrival.

Most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver experience and many other factors. We try to give the times as accurately as possible, but there is no guarantee you will exactly arrive on the time mentioned.

The price on the booking confirmation shows all amounts related to the ticket and services you booked. It does not show the transaction fee of the bank, PayPal or counter service. These are charges from the banks and not from 12Go.

I was charged twice for my booking. I think there is a mistake with the amount I paid.

Cancellation options are listed below. If there is not any option it means that no refunds are available.

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Please provide the following evidence for double charging(Attention! Please do not send any password or private financial information to us. 12Go will never ask you for any password!):
1. screenshots that show you have been charged twice. We will not be able to investigate double charges without screenshots.
2. the last four digits of your credit card that was charged twice.
3. Any additional information about each charge (date, amount etc).
Please **DO NOT** send us your complete credit card number or any PIN code! If it is shown on the screen shot please black it out.

What country is your question about?

I can't book my tickets. I have a question.

I can not pay. I can not find the route I need. The web site does not work properly.

I have general question about travel. I want to become a partner.

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I have tried all of the suggested solutions and still can not pay.

You will be forwarded to Google search result page. Google indexed all pages of our website. If it does not help you, we are sorry there is not offer for such route in our system.

Please tell us what happened. Describe what went wrong on our website and attach a screenshot with the mistake.

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To start

Buses in the Philippines

When will I receive my ticket voucher?
How do I change the departure date and time?
If the bus is cancelled, can I get a refund?
Can I board the bus with my ticket voucher?

Cambodian Bus Tickets

Travelling by Bus in Cambodia
Bus Terminals in Cambodia
Types of Buses in Cambodia

Are the bus tickets e-tickets?
How are bus tickets delivered?
Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
I want to know how the seats in the bus look like
I am traveling with children – how can I book bus tickets for them?
My bus leaves from Southern Terminal? How do I get there?
Will my bus stop during the trip? How many stops will be on the way?
The aircon is too cold / did not work
Will the bus depart on time?
Will the bus wait for me at a border crossing?
Why is there no WiFi on the bus? English movies?
I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?
Do I have to change buses?
Will my bus arrive on time?

How can I contact 12Go?
How do I cancel my ticket?
How do I change the trip date?
Do I have to print out anything?
How much luggage can I bring with me?
Where can I print out the PDF vouchers in Thailand?
Is my seat guaranteed?
How do I get to the boarding point?
Are the online tickets more expensive?
What is 12Go?
Why don't you have child fare options on your website?
Where our fees go to? Why do I need to pay the online booking fee?
Do I have to pay for the shuttle from the train / bus station to the pier?
Can I bring my pet with me?
Can I buy a return ticket?
Can I use 12Go from anywhere?
Is there a discount for children?
How many seats are left on the trip I want to take?
How should I handle my valuables?
Why did my driver take a picture of me?