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Thailand Bus Tickets

I am traveling with children – how can I book bus tickets for them?

This depends on the bus operator. In general, you can reckon that infants below 3 years of age travel for free if they can share a seat with an adult. Please contact us with travel date, route, operator and age/height of your kids and we will find out for you.

Tags: Bus

Office hours: 10:00-19:00 ICT (every day); now offline (Tue 04:35)

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I want to cancel my trip. I have not recieved a voucher (or lost it). I haven't recieved my refund. I paid more than it was shown on the web site. I can't log in. I want to change my travel date. The information on the voucher/ticket is incorrect. I want to leave a review for an operator. I want to leave a review about 12Go. My question is not listed here (other).

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Please remember that some bookings are confirmed manually. It may take some time to confirm the booking with the operator. Please do not open a support case if you have just booked a train trip (Thailand, Vietnam, Myanmar) or a taxi. Such bookings and a number of others are confirmed manually and that takes a while.

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The bus has arrived later than the scheduled time of arrival.

Most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver experience and many other factors. We try to give the times as accurately as possible, but there is no guarantee you will exactly arrive on the time mentioned.

The price on the booking confirmation shows all amounts related to the ticket and services you booked. It does not show the transaction fee of the bank, PayPal or counter service. These are charges from the banks and not from 12Go.

I was charged twice for my booking. I think there is a mistake with the amount I paid.

Cancellation options are listed below. If there is not any option it means that no refunds are available.

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Please provide the following evidence for double charging(Attention! Please do not send any password or private financial information to us. 12Go will never ask you for any password!):
1. screenshots that show you have been charged twice. We will not be able to investigate double charges without screenshots.
2. the last four digits of your credit card that was charged twice.
3. Any additional information about each charge (date, amount etc).
Please **DO NOT** send us your complete credit card number or any PIN code! If it is shown on the screen shot please black it out.

What country is your question about?

I can't book my tickets. I have a question.

I can not pay. I can not find the route I need. The web site does not work properly.

I have general question about travel. I want to become a partner.

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I have tried all of the suggested solutions and still can not pay.

You will be forwarded to Google search result page. Google indexed all pages of our website. If it does not help you, we are sorry there is not offer for such route in our system.

Please tell us what happened. Describe what went wrong on our website and attach a screenshot with the mistake.

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To start

Ferries in the Philippines

When will I receive my ticket voucher?
Can I board the ferry with my ticket voucher?
How do I change the departure date and time?
If the ferry is cancelled, can I get a refund?

Sri Lanka Railways

Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
When will I receive the voucher?
How can I get the original Sri Lanka Railways train ticket?
How long in advance can I book a Sri Lanka Railway ticket?
Can I change the departure date for a Sri Lanka Railways booking?
Is there a baggage limit for Sri Lanka Railways?
Is a meal included in an Sri Lanka Railway ticket?
My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
The Sri Lanka Railways train I want to book is not shown on the website.
Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
Can I bring my pet with me?
Can I travel with bicycle or motorbike on the train?
My name on the ticket is not spelled correctly. Can you update it?
Force Majeure

Indian Railways

The departure/arrival time is shown as N/A on my Indian Railways ticket
Can we seat next to each other on an Indian Railways train?
My name on the Indian Railways ticket is misspelled. Is that a problem?
I don’t have a seat number on my Indian Railways ticket?
When will I receive my Indian Railway tickets?
How does the boarding work in Indian Railways?
Can I get a Child/Senior Citizen ticket for Indian Railways?
Can I board the train at the later train station in India?
The Indian Railways train I want to book is not shown on the website.
Is a meal included in an Indian Railway ticket?
Can I change the departure date for an Indian Railways booking?
Why the route I searching for does not appear on 12Go website?
Is there a luggage limit for Indian Railways?
How long in advance can I book an Indian Railway ticket?
How can I get on the Indian Railways train coming from Delhi airport?
What is the type of my reservation quota?
Train delays
Why some classes have a higher service charge?

Thai Railways

How do I know if my ticket is confirmed?
Where can I pick up my train tickets for Thai Railways?
Can I travel together with my girlfriend / boyfriend in the same cabin?
We want to sit together. What should we do?
Thai Railways train tickets delivery
Is passport number really necessary? Can I change passport details it after purchasing tickets?
Can I board a train in Thailand with a PDF? Do I have to exchange it?
Can I pick up train tickets before the travel date?
How II Class sleeper trains look like in Thailand
I have put the wrong passport number for one of the passengers. Can you change it?
My departure is early in the morning and your office opens too late. What can I do?
I got a new passport. Can you change the number?
Is there a restaurant / snack bar in the train?
I am traveling with children – how can I book train tickets for them?
Why is my train not bookable?
Can you send the tickets to me by post?
Why does your website show available seats, but when I book you say the departure is full?
Do they sell alcoholic beverages on the trains in Thailand?
Does the train arrive on time?
I want to travel more than 1 month ahead. Can you arrange SRT Railway tickets for me?
Are class II sleeper cabins air conditioned?
What is the size of the berths?
Can I stay with my friends alone in a class II cabin?
Can I switch seats with my travel companion?
Does the train leave on time?
How do I get from Bangkok to Koh Samui by train?
Can I buy a ticket from Bangkok and board at another station?
Why do I have to tell my gender?
I want to go to Ayuttaya or Hua Hin. Why don't you have this train connection?
I want to book a train to Bangkok. Is it possible?
Can my friend/someone pick the Thai Railways ticket for me?
I want to go to a place in the middle of nowhere. Why don't you have this connection?
Motorbikes on Thai trains
Disabled Passengers on Thailand Railways

Buses in the Philippines

When will I receive my ticket voucher?
How do I change the departure date and time?
If the bus is cancelled, can I get a refund?
Can I board the bus with my ticket voucher?

Vietnam Railways

What kinds of classes are available on Vietnam Railways?
When will I receive my tickets for Vietnam railway?
What about luggage on trains in Vietnam?
How long in advance can I book a ticket for a train in Vietnam?
How does the boarding work in Vietnam trains?
Will the Vietnamese train arrive on time?
What if my Vietnam railways tickets are unavailable after I pay?
Is it possible to transport a bicycle / motorbike using trains in Vietnam?
Can we leave things at the station for storage in Vietnam?
Traveling with children on Vietnam trains
What is the railway like in Vietnam?
What are railway stations like in Vietnam?
Where can I find train schedules for Vietnam?
Disabled passengers on Vietnam trains

Myanmar Railways

I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
Where and when can I pick up Myanmar railway tickets in Yangon?
What is the railway like in Myanmar?
When will my Myanmar train tickets be confirmed?
Where can I pick up tickets in Mandalay?
Can I board Myanmar train with a printed PDF voucher?
Can the ticket be delivered to my hotel in Yangon?
What classes does Myanmar Railways provide?
Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
Will the train arrive on time in Myanmar?
Does Myanmar Railways provide any discount for children tickets?

Cambodian Bus Tickets

Travelling by Bus in Cambodia
Bus Terminals in Cambodia
Types of Buses in Cambodia

Taiwan High Speed Rail

Where can I pick up or exchange my train tickets for Taiwan Railway?
When do I arrive to the station?
Is it possible to use the ticket to get on board between station on the same route?
Limitation

Japan Rail Pass (JR Pass)

How can I make a SEAT reservations?
About Japan Rail Pass (JR Pass)
Until when is my Rail Pass valid on the last day?
Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
Can I make seat reservations on particular train?
How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
Do I need a Rail Pass for children?
What happens if I have to delay / cancel my trip?
How do we provide Japan Rail Pass?
Japan Rail Pass Conditions
Japan Rail Pass compensation policy
How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
Busy Times
What are the advantages of a Green pass?
I’m Japanese. Can I get a Rail Pass?
Can I use Japan Rail Pass to all types of trains?
How to use Japan Rail Pass?

General questions

How can I contact 12Go?
I cannot pay or have canceled/failed payment
How do I cancel my ticket?
How do I change the trip date?
I did not get my ticket
Do I have to print out anything?
I made a mistake with my email address
How much luggage can I bring with me?
Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
The ticket is not bookable - why not?
Do you offer transfer / pick-up services to hotels or between stations?
I cannot make it to your office during work hours to pick up tickets
Where can I print out the PDF vouchers in Thailand?
I haven't received the refund yet
I lost my booking confirmation. What can I do now?
Is my seat guaranteed?
How do I get to the boarding point?
I had a problem during my travel
Are the online tickets more expensive?
What is 12Go?
My luggage was damaged or disappeared during the trip. What can I do?
I cannot find a connection in your system
The system says 'this departure is full'. What does this mean?
Why don't you have child fare options on your website?
Where our fees go to? Why do I need to pay the online booking fee?
Do I have to pay for the shuttle from the train / bus station to the pier?
General Terms and Conditions of our Service
Can I bring my pet with me?
Can I buy a return ticket?
Can I use 12Go from anywhere?
Is there a discount for children?
How many seats are left on the trip I want to take?
How should I handle my valuables?
Why did my driver take a picture of me?
Airline requirements for international flights

New Zealand Railways

How do I know if my ticket is confirmed?
Is there a restaurant / snack bar in the train?
I am traveling with children – how can I book train tickets for them?
Can I update my passport number?
My name on the New Zealand Railways ticket is misspelled. Is that a problem?
Is a meal included in a New Zealand Railway ticket?
When should I arrive at the train station?
How much luggage can I bring with me?
How to cancel New Zealand Railways ticket?
Can we sit next to each other on a New Zealand Railways train?
Can I change the departure date for New Zealand Railways booking?
How long in advance can I book a ticket?
My New Zealand Railways train is delayed or canceled
Can I bring my pet with me?
Can we change the seats?

China Railways

Prohibited items
How do I know if my ticket is confirmed?
How much luggage can I bring with me on China Railways train?
Is it possible to change the route/time/date and class of my ticket?
My name on the China Railways ticket is misspelled. Is that a problem?
My China Railways train is delayed or canceled
Where can I pick up my train tickets for China Railway?
How long in advance can I book a China Railways ticket?
Is there a restaurant / snack bar in the train?
Can we change the seats?
How do I cancel my China Railways ticket?
I am traveling with children – how can I book train tickets for them?
Can I bring my pet with me?
When do I arrive to the station?
Force Majeure

Can I board KTM train with Just my PDF voucher?
Do I need a QR code for KTM train?
Can I travel with pets on Malaysian trains?
Is it possible to cancel KTM train tickets?

How are ferry tickets delivered?
I am traveling with children – how can I book ferry tickets for them?

Are the bus tickets e-tickets?
How are bus tickets delivered?
Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
I want to know how the seats in the bus look like
I am traveling with children – how can I book bus tickets for them?
Will my bus stop during the trip? How many stops will be on the way?
My bus leaves from Southern Terminal? How do I get there?
The aircon is too cold / did not work
Will the bus depart on time?
Will the bus wait for me at a border crossing?
Why is there no WiFi on the bus? English movies?
I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?
Will my bus arrive on time?
Do I have to change buses?

Ticket confirmation process
How to use the credits?
I want to book for a large group of people. How can I do that?
What are the 12Go credits and how do I get them?

How much refund can I get?
Payments in The Philippines
There was the amount of 30 Baht / 1 USD deducted from my account. Why did this happen?
How to make an extra payment