I made a mistake with my email address
If you registered with an incorrect email address we can not contact you. In the best case, we will get a notification and the mistake is so obvious (like gnail instead of gmail, hottmail.com, or petre instead of peter) that we can correct it and send you your payment confirmation and vouchers. If you try to log into your travel account on the website you simply need to 'reset password' and you will receive a password that allows you to log in again.
If we can not figure out your correct email address we will try to reach you by SMS. Please make sure that you have entered the correct number with the right country code.
If we do not get a notification that our mail to you bounced back you need to contact us via the support form below.
Tags: Thailand, Thai Railways
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- The ticket is not bookable - why not?
- I cannot make it to your office during work hours to pick up tickets
- I haven't received the refund yet
- I lost my booking confirmation. What can I do now?
- I had a problem during my travel
- My luggage was damaged or disappeared during the trip. What can I do?
- I cannot find a connection in your system