I did not get my ticket
The tickets are sent to your email address when they are confirmed by the operator. In some cases, it happens instantly. In others, it takes time. If the confirmation is not instant, some operators may confirm bookings only several days in advance, so if you booked months in advance confirmation may come later on.
If you do not get any confirmation email after completing your booking, please do the following:
- Check that your route has a badge that reads "Instant". If it does not, the confirmation will be made later;
- Check your spam folder;
- Check if you have received the payment confirmation to your email. If you have not, it is possible that the booking was not made at all;
- Check if you have provided the correct email address.
Sending out the tickets is an automated process. If you think you might have made a mistake in your email address, please let us know by opening a support case.
Tags: Thailand, Thai Railways
Thai Railways
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- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
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General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- The ticket is not bookable - why not?
- I cannot make it to your office during work hours to pick up tickets
- I haven't received the refund yet
- I lost my booking confirmation. What can I do now?
- I had a problem during my travel
- My luggage was damaged or disappeared during the trip. What can I do?
- I cannot find a connection in your system