Why does your website show available seats, but when I book you say the departure is full?
The process of getting train tickets is semi-automatic. It still needs a human being to go to the counter at the railway station, wait in line, and buy your ticket. It can happen that in a short time, all available tickets are sold out. We show available seats until we get the information from Railways that a train is fully booked. Then we remove this departure on that day. It is a manual process, so the system can still show available seats when you get the message already that your departure is full. Our employees are humans. Sometimes they might forget to update the availability.
The e-tickets show availability directly from the railways' system. However, it's not perfect, and the trip may actually be sold out.
If you receive an error, please try booking another train or class.
Tags: Thailand, Thai Railways
Thai Railways
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- We want to sit together. What should we do?
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- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
General questions
- I cannot pay or have canceled/failed payment
- I did not get my ticket
- I made a mistake with my email address
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- Do you offer transfer / pick-up services to hotels or between stations?
- The ticket is not bookable - why not?
- I cannot make it to your office during work hours to pick up tickets
- I haven't received the refund yet
- I lost my booking confirmation. What can I do now?
- I had a problem during my travel
- My luggage was damaged or disappeared during the trip. What can I do?
- I cannot find a connection in your system