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Thai Railways

Why does your website show available seats, but when I book you say the departure is full?

The process of getting train tickets is semi-automatic. It still needs a human being to go to the counter at the railway station, wait in line, and buy your ticket. It can happen that in a short time, all available tickets are sold out. We show available seats until we get the information from Railways that a train is fully booked. Then we remove this departure on that day. It is a manual process, so the system can still show available seats when you get the message already that your departure is full. Our employees are humans. Sometimes they might forget to update the availability.

The e-tickets show availability directly from the railways' system. However, it's not perfect, and the trip may actually be sold out.
If you receive an error, please try booking another train or class.

Tags: Thailand, Thai Railways

Office hours: 10:00-19:00 ICT (every day); now offline (Tue 08:42)

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Most probably you will arrive ahead of schedule or a little late. Transit times depend on traffic conditions, weather, driver experience and many other factors. We try to give the times as accurately as possible, but there is no guarantee you will exactly arrive on the time mentioned.

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You will be forwarded to Google search result page. Google indexed all pages of our website. If it does not help you, we are sorry there is not offer for such route in our system.

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To start

Thai Railways

How do I know if my ticket is confirmed?
Where can I pick up my train tickets for Thai Railways?
Can I travel together with my girlfriend / boyfriend in the same cabin?
We want to sit together. What should we do?
Thai Railways train tickets delivery
Is passport number really necessary? Can I change passport details it after purchasing tickets?
Can I board a train in Thailand with a PDF? Do I have to exchange it?
Can I pick up train tickets before the travel date?
How II Class sleeper trains look like in Thailand
I have put the wrong passport number for one of the passengers. Can you change it?
My departure is early in the morning and your office opens too late. What can I do?
I got a new passport. Can you change the number?
Is there a restaurant / snack bar in the train?
I am traveling with children – how can I book train tickets for them?
Can you send the tickets to me by post?
Why is my train not bookable?
Why does your website show available seats, but when I book you say the departure is full?
Do they sell alcoholic beverages on the trains in Thailand?
Does the train arrive on time?
I want to travel more than 1 month ahead. Can you arrange SRT Railway tickets for me?
Are class II sleeper cabins air conditioned?
What is the size of the berths?
Can I stay with my friends alone in a class II cabin?
Can I switch seats with my travel companion?
Does the train leave on time?
How do I get from Bangkok to Koh Samui by train?
Can I buy a ticket from Bangkok and board at another station?
I want to go to Ayuttaya or Hua Hin. Why don't you have this train connection?
Why do I have to tell my gender?
I want to book a train to Bangkok. Is it possible?
Can my friend/someone pick the Thai Railways ticket for me?
I want to go to a place in the middle of nowhere. Why don't you have this connection?
Motorbikes on Thai trains
Disabled Passengers on Thailand Railways

General questions

I cannot pay or have canceled/failed payment
I did not get my ticket
I made a mistake with my email address
Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
Do you offer transfer / pick-up services to hotels or between stations?
The ticket is not bookable - why not?
I cannot make it to your office during work hours to pick up tickets
I haven't received the refund yet
I lost my booking confirmation. What can I do now?
I had a problem during my travel
My luggage was damaged or disappeared during the trip. What can I do?
I cannot find a connection in your system
The system says 'this departure is full'. What does this mean?
General Terms and Conditions of our Service

Ticket confirmation process
I want to book for a large group of people. How can I do that?