How can I contact 12Go?

Please search our support articles using the search bar on the page and see if your question is already answered.
We do not have any hidden trips; if something is not on the website it means we don't have it.

To contact us directly, please click the "Open support case" below any article. Enter your booking number and email address or choose the option "I don't have a booking number".
The support form can also be used to cancel your bookings and download vouchers. To view the list of your bookings, log into the system.

If you're already our customer, you can sign in on the website and click on the "Call us online" button to reach our hotline. You will need to allow the browser to use your microphone.

You can also contact us by email

We operate from 10:00 until midnight BKK time.

Important! If you are currently experiencing an issue during the trip (e.g. you are not picked up by the driver, you have missed your ferry, etc.), the best way to try to solve it is to call the telephone numbers provided in your voucher.

Tags: Cambodia, Sri Lanka, Myanmar, Malaysia, Thailand, Vietnam, Sri Lanka

Thai Railways

General questions


I don't have a booking number. I have not purchased a ticket yet.