How can I contact 12Go?
Please search our support articles using the search bar on the page and see if your question is already answered.
We do not have any hidden trips; if something is not on the website it means we don't have it.
To contact us directly, please click the "Open support case" below any article. Enter your booking number and email address or choose the option "I don't have a booking number".
The support form can also be used to cancel your bookings and download vouchers. To view the list of your bookings, log into the system.
If you're already our customer, you can sign in on the website and click on the "Call us online" button to reach our hotline. You will need to allow the browser to use your microphone.
You can also contact us by email email@example.com
We operate from 10:00 until midnight BKK time.
Important! If you are currently experiencing an issue during the trip (e.g. you are not picked up by the driver, you have missed your ferry, etc.), the best way to try to solve it is to call the telephone numbers provided in your voucher.
Tags: Cambodia, Sri Lanka, Myanmar, Malaysia, Thailand, Vietnam, Sri Lanka
Sri Lanka Railways
- Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
- When will I receive the voucher?
- How can I get the original Sri Lanka Railways train ticket?
- How long in advance can I book a Sri Lanka Railway ticket?
- Can I change the departure date for a Sri Lanka Railways booking?
- Is there a baggage limit for Sri Lanka Railways?
- Is a meal included in an Sri Lanka Railway ticket?
- My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
- The Sri Lanka Railways train I want to book is not shown on the website.
- Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
- Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
- Can I bring my pet with me?
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
- What kinds of classes are available on Vietnam Railways?
- When will I receive my tickets for Vietnam railway?
- What about luggage on trains in Vietnam?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Can we leave things at the station for storage in Vietnam?
- Traveling with children on Vietnam trains
- What is the railway like in Vietnam?
- What are railway stations like in Vietnam?
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- What is the railway like in Myanmar?
- When will my Myanmar train tickets be confirmed?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Will the train arrive on time in Myanmar?
- Does Myanmar Railways provide any discount for children tickets?
- How can I contact 12Go?
- I cannot pay or have canceled/failed payment
- How do I cancel my ticket?
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- I made a mistake with my email address
- How much luggage can I bring with me?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- The ticket is not bookable - why not?
- Do you offer transfer / pick-up services to hotels or between stations?
- I cannot make it to your office during work hours to pick up tickets
- Can I board KTM train with Just my PDF voucher?
- Do I need a QR code for KTM train?
- Can I travel with pets on Malaysian trains?
- Is it possible to cancel KTM train tickets?