Do I have to pay for the shuttle from the train / bus station to the pier?
Pay attention to what type of tickets you have: combo or joint. Combo tickets (1 ticket for multiple transportations) usually include all the transfers. Joint tickets (joint tickets suggested by the system) do not include a transfer and will notify you about how long is the transfer between stations.
If you book bus/ferry combo tickets with one operator all costs are covered.
If you book train/ferry combos the transfer to the pier is included.
If you book minivan/ferry combos watch out for the station on the map. If it is on the island the ferry is included. Contact us via support if the driver tried to charge you for the ferry.
If you book train and ferry separately please make sure that you select the train station as a starting point for the ferry ticket.
In Suratthani, you can choose from different operators. Please make sure you do not mix up airport, town and railway station. They all might be shown in your search results.
If you travel via Ranong you need to show your ferry ticket at the bus station. You may or may not have to pay for a shuttle to the pier. It depends on your arrival time and the operator. In general, the shuttle service is included in the ticket price, but we experienced sometimes passengers have to pay extra for no reason.
Tags: Cambodia, Myanmar, Malaysia, Thailand, Vietnam
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
Vietnam Railways
- What kinds of classes are available on Vietnam Railways?
- When will I receive my tickets for Vietnam railway?
- What about luggage on trains in Vietnam?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Can we leave things at the station for storage in Vietnam?
- Traveling with children on Vietnam trains
- What is the railway like in Vietnam?
- What are railway stations like in Vietnam?
Myanmar Railways
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- When will my Myanmar train tickets be confirmed?
- What is the railway like in Myanmar?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Will the train arrive on time in Myanmar?
- Does Myanmar Railways provide any discount for children tickets?
General questions
- How can I contact 12Go?
- I cannot pay or have canceled/failed payment
- How do I cancel my ticket?
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- I made a mistake with my email address
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- How much luggage can I bring with me?
- Do you offer transfer / pick-up services to hotels or between stations?
- The ticket is not bookable - why not?
- I cannot make it to your office during work hours to pick up tickets