- How to book tickets using 12Go?
- Ticket confirmation process
- I do not have a 12Go account. How do I get one?
- How to use the credits?
- How do I get from A to B?
- I want to book for a large group of people. How can I do that?
- What are the 12Go credits and how do I get them?
- How to check the balance in my account?
- What if the new trip is more expensive than my balance?
Ferries in the Philippines
- When will I receive my ticket voucher?
- Can I board the ferry with my ticket voucher?
- How do I change the departure date and time?
- If the ferry is cancelled, can I get a refund?
Sri Lanka Railways
- Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
- When will I receive the voucher?
- How can I get the original Sri Lanka Railways train ticket?
- How long in advance can I book a Sri Lanka Railway ticket?
- Can I change the departure date for a Sri Lanka Railways booking?
- Is there a baggage limit for Sri Lanka Railways?
- Is a meal included in an Sri Lanka Railway ticket?
- My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
- Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
- The Sri Lanka Railways train I want to book is not shown on the website.
- Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
- Can I bring my pet with me?
Indian Railways
- The departure/arrival time is shown as N/A on my Indian Railways ticket
- Can we seat next to each other on an Indian Railways train?
- My name on the Indian Railways ticket is misspelled. Is that a problem?
- I don’t have a seat number on my Indian Railways ticket?
- When will I receive my Indian Railway tickets?
- How does the boarding work in Indian Railways?
- Can I get a Child/Senior Citizen ticket for Indian Railways?
- Can I board the train at the later train station in India?
- The Indian Railways train I want to book is not shown on the website.
- Is a meal included in an Indian Railway ticket?
- Can I change the departure date for an Indian Railways booking?
- Why the route I searching for does not appear on 12Go website?
Buses in the Philippines
- When will I receive my ticket voucher?
- How do I change the departure date and time?
- If the bus is cancelled, can I get a refund?
- Can I board the bus with my ticket voucher?
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
Vietnam Railways
- What kinds of classes are available on Vietnam Railways?
- When will I receive my tickets for Vietnam railway?
- What about luggage on trains in Vietnam?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Can we leave things at the station for storage in Vietnam?
- Traveling with children on Vietnam trains
- What is the railway like in Vietnam?
- What are railway stations like in Vietnam?
Myanmar Railways
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- What is the railway like in Myanmar?
- When will my Myanmar train tickets be confirmed?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Will the train arrive on time in Myanmar?
- Does Myanmar Railways provide any discount for children tickets?
Taiwan High Speed Rail
- Where can I pick up or exchange my train tickets for Taiwan Railway?
- When do I arrive to the station?
- Is it possible to use the ticket to get on board between station on the same route?
- Limitation
Japan Rail Pass (JR Pass)
- How can I make a SEAT reservations?
- Until when is my Rail Pass valid on the last day?
- About Japan Rail Pass (JR Pass)
- Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
- Can I make seat reservations on particular train?
- How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
- Do I need a Rail Pass for children?
- What happens if I have to delay / cancel my trip?
- Japan Rail Pass Conditions
- How do we provide Japan Rail Pass?
- Japan Rail Pass compensation policy
- How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
General questions
- How can I contact 12Go?
- I cannot pay or have canceled/failed payment
- How do I cancel my ticket?
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- I made a mistake with my email address
- How much luggage can I bring with me?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- The ticket is not bookable - why not?
- Do you offer transfer / pick-up services to hotels or between stations?
- I cannot make it to your office during work hours to pick up tickets
New Zealand Railways
- How do I know if my ticket is confirmed?
- Is there a restaurant / snack bar in the train?
- I am traveling with children – how can I book train tickets for them?
- Can I update my passport number?
- My name on the New Zealand Railways ticket is misspelled. Is that a problem?
- How much luggage can I bring with me?
- When should I arrive at the train station?
- Is a meal included in a New Zealand Railway ticket?
- How to cancel New Zealand Railways ticket?
- Can we sit next to each other on a New Zealand Railways train?
- Can I change the departure date for New Zealand Railways booking?
- How long in advance can I book a ticket?
China Railways
- Prohibited items
- How do I know if my ticket is confirmed?
- How much luggage can I bring with me on China Railways train?
- Is it possible to change the route/time/date and class of my ticket?
- My name on the China Railways ticket is misspelled. Is that a problem?
- My China Railways train is delayed or canceled
- Where can I pick up my train tickets for China Railway?
- How long in advance can I book a China Railways ticket?
- Is there a restaurant / snack bar in the train?
- Can we change the seats?
- How do I cancel my China Railways ticket?
- I am traveling with children – how can I book train tickets for them?
- Can I board KTM train with Just my PDF voucher?
- Do I need a QR code for KTM train?
- Can I travel with pets on Malaysian trains?
- Is it possible to cancel KTM train tickets?
- How are ferry tickets delivered?
- I am traveling with children – how can I book ferry tickets for them?
- Are the bus tickets e-tickets?
- How are bus tickets delivered?
- Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
- I want to know how the seats in the bus look like
- I am traveling with children – how can I book bus tickets for them?
- Will my bus stop during the trip? How many stops will be on the way?
- My bus leaves from Southern Terminal? How do I get there?
- Will the bus depart on time?
- The aircon is too cold / did not work
- Will the bus wait for me at a border crossing?
- Why is there no WiFi on the bus? English movies?
- I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?