Lost and Found

It happens every day that people forget something somewhere or lose their stuff. Life sucks, we know. But every now and then it also happens that a good soul finds something with the intention to give it back to its owner. If you found something you think is important enough to return it to the owner, please contact us. But:

  • If you have lost something of lower value you will need to find an alternative way to get it back. Every investigation from our side takes some precious time away from our customer service (the girls and boys who help you and solve problems).
  • If you lost something of real value, e.g. your brand new mobile phone, your expensive camera with all holiday pictures on it, the chances to get it back are very low. Such things are often picked (up) by fellow passengers and do not surface again.
  • If you lost something of a more virtual value (and we mean things that others would not care about, like your kid's favorite teddy bear, personal medication, your passport, etc.) there is a better chance to get it back.

Here is what you should do:
1) Contact the transport operator/hotel/restaurant where you lost your things. Try to locate your valuables.
2) Then contact our customer support in case you could not reach anybody. We will do our best to help you.


Thai Railways

General questions


I don't have a booking number. I have not purchased a ticket yet.