Japan Rail Pass compensation policy

  • Please note that JAPAN RAIL PASS cannot be reissued in the event that it is lost or stolen.
  • Once you have started using the pass, the validity period cannot be extended, nor will any refund be issued, even if trains and other qualifying transportation services are suspended or delayed for any reason, including natural disasters. Moreover, 12go will not bear additional costs due to changes in your route, such as alternative transportation costs or accommodation charges.

Tags: Japan, Japan Railpass


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