Is it possible to change the date, time, class, or route after the train ticket has been confirmed?
The amendment is allowed as long as 12GO voucher is not yet redeemed for an actual paper ticket at the station.
Only date and time of the departure are possible to be revised. (The route/class CANNOT be amended)
Ferries in the Philippines
- When will I receive my ticket voucher?
- Can I board the ferry with my ticket voucher?
- How do I change the departure date and time?
- If the ferry is cancelled, can I get a refund?
Sri Lanka Railways
- Is it possible to deliver the original train ticket to my hotel in Sri Lanka?
- When will I receive the voucher?
- How can I get the original Sri Lanka Railways train ticket?
- How long in advance can I book a Sri Lanka Railway ticket?
- Can I change the departure date for a Sri Lanka Railways booking?
- Is there a baggage limit for Sri Lanka Railways?
- Is a meal included in an Sri Lanka Railway ticket?
- My name on the Sri Lanka Railways ticket is misspelled. Is that a problem?
- Is it possible to change the route/time/date and class of my ticket once the ticket is confirmed?
- The Sri Lanka Railways train I want to book is not shown on the website.
- Can I get a Child/Senior Citizen ticket for Sri Lanka Railways?
- Can I bring my pet with me?
Indian Railways
- The departure/arrival time is shown as N/A on my Indian Railways ticket
- Can we seat next to each other on an Indian Railways train?
- My name on the Indian Railways ticket is misspelled. Is that a problem?
- I don’t have a seat number on my Indian Railways ticket?
- When will I receive my Indian Railway tickets?
- How does the boarding work in Indian Railways?
- Can I get a Child/Senior Citizen ticket for Indian Railways?
- Can I board the train at the later train station in India?
- The Indian Railways train I want to book is not shown on the website.
- Is a meal included in an Indian Railway ticket?
- Can I change the departure date for an Indian Railways booking?
- Why the route I searching for does not appear on 12Go website?
Buses in the Philippines
- When will I receive my ticket voucher?
- How do I change the departure date and time?
- If the bus is cancelled, can I get a refund?
- Can I board the bus with my ticket voucher?
Thai Railways
- How do I know if my ticket is confirmed?
- Where can I pick up my train tickets for Thai Railways?
- Can I travel together with my girlfriend / boyfriend in the same cabin?
- We want to sit together. What should we do?
- Thai Railways train tickets delivery
- Is passport number really necessary? Can I change passport details it after purchasing tickets?
- Can I board a train in Thailand with a PDF? Do I have to exchange it?
- Can I pick up train tickets before the travel date?
- How II Class sleeper trains look like in Thailand
- I have put the wrong passport number for one of the passengers. Can you change it?
- My departure is early in the morning and your office opens too late. What can I do?
- I got a new passport. Can you change the number?
Vietnam Railways
- What kinds of classes are available on Vietnam Railways?
- When will I receive my tickets for Vietnam railway?
- What about luggage on trains in Vietnam?
- How long in advance can I book a ticket for a train in Vietnam?
- How does the boarding work in Vietnam trains?
- Will the Vietnamese train arrive on time?
- What if my Vietnam railways tickets are unavailable after I pay?
- Is it possible to transport a bicycle / motorbike using trains in Vietnam?
- Can we leave things at the station for storage in Vietnam?
- Traveling with children on Vietnam trains
- What is the railway like in Vietnam?
- What are railway stations like in Vietnam?
Myanmar Railways
- I cannot find Yangon-Bagan or Bagan-Yangon sleeper class available on your web site. Can you help me book it?
- Where and when can I pick up Myanmar railway tickets in Yangon?
- What is the railway like in Myanmar?
- When will my Myanmar train tickets be confirmed?
- Where can I pick up tickets in Mandalay?
- Can I board Myanmar train with a printed PDF voucher?
- Can the ticket be delivered to my hotel in Yangon?
- What classes does Myanmar Railways provide?
- Can I book Myanmar Railways tickets for tomorrow or the day after tomorrow?
- If I booked two routes from different locations in Myanmar, can I get both train tickets at once?
- Will the train arrive on time in Myanmar?
- Does Myanmar Railways provide any discount for children tickets?
Taiwan High Speed Rail
- Where can I pick up or exchange my train tickets for Taiwan Railway?
- When do I arrive to the station?
- Is it possible to use the ticket to get on board between station on the same route?
- Limitation
Japan Rail Pass (JR Pass)
- How can I make a SEAT reservations?
- Until when is my Rail Pass valid on the last day?
- About Japan Rail Pass (JR Pass)
- Is it possible to deliver our Exchange Order paper to the hotel in Japan or Worldwide Shipping?
- Can I make seat reservations on particular train?
- How to collect Exchange Order Paper and redeem it to Japan Rail Pass?
- Do I need a Rail Pass for children?
- What happens if I have to delay / cancel my trip?
- Japan Rail Pass Conditions
- How do we provide Japan Rail Pass?
- Japan Rail Pass compensation policy
- How long The Rail Pass Exchange Order Paper / Japan Rail Pass valid?
General questions
- How can I contact 12Go?
- I cannot pay or have canceled/failed payment
- How do I cancel my ticket?
- How do I change the trip date?
- I did not get my ticket
- Do I have to print out anything?
- I made a mistake with my email address
- How much luggage can I bring with me?
- Can you inform the operator that I am stuck in traffic / running 30 minutes late / ask to wait for me?
- The ticket is not bookable - why not?
- Do you offer transfer / pick-up services to hotels or between stations?
- I cannot make it to your office during work hours to pick up tickets
New Zealand Railways
- How do I know if my ticket is confirmed?
- Is there a restaurant / snack bar in the train?
- I am traveling with children – how can I book train tickets for them?
- Can I update my passport number?
- My name on the New Zealand Railways ticket is misspelled. Is that a problem?
- How much luggage can I bring with me?
- When should I arrive at the train station?
- Is a meal included in a New Zealand Railway ticket?
- How to cancel New Zealand Railways ticket?
- Can we sit next to each other on a New Zealand Railways train?
- Can I change the departure date for New Zealand Railways booking?
- How long in advance can I book a ticket?
China Railways
- Prohibited items
- How do I know if my ticket is confirmed?
- How much luggage can I bring with me on China Railways train?
- Is it possible to change the route/time/date and class of my ticket?
- My name on the China Railways ticket is misspelled. Is that a problem?
- My China Railways train is delayed or canceled
- Where can I pick up my train tickets for China Railway?
- How long in advance can I book a China Railways ticket?
- Is there a restaurant / snack bar in the train?
- Can we change the seats?
- How do I cancel my China Railways ticket?
- I am traveling with children – how can I book train tickets for them?
- Can I board KTM train with Just my PDF voucher?
- Do I need a QR code for KTM train?
- Can I travel with pets on Malaysian trains?
- Is it possible to cancel KTM train tickets?
- How are ferry tickets delivered?
- I am traveling with children – how can I book ferry tickets for them?
- Are the bus tickets e-tickets?
- How are bus tickets delivered?
- Do I get free food, drinks, blankets? Are there stops on the way? Is there a toilet in the bus?
- I want to know how the seats in the bus look like
- I am traveling with children – how can I book bus tickets for them?
- Will my bus stop during the trip? How many stops will be on the way?
- My bus leaves from Southern Terminal? How do I get there?
- Will the bus depart on time?
- The aircon is too cold / did not work
- Will the bus wait for me at a border crossing?
- Why is there no WiFi on the bus? English movies?
- I have booked a very expensive cruise ship departing from Thailand. Do you provide a shuttle service?